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FAQ
FAQ
What are the differences between translation types?
In this article, we'll explain the different language definitions and the three translation types available: Basic, Advanced, and Locked.Default Language: The default language is the language your online store is currently using.Translation Language: The language you want to translate your store into. You can add a new translation language by clicking the "Add Language" button. After adding a translation language, you need to choose the translation type. We offer three translation types:Advanced: We'll generate an instant first layer of AI translation, and you can click "Manage Translations" to refine and edit the translation results.Basic: This type integrates with browser's translation functionality, essentially triggering the browser's translation. As a result, no translation results will be generated, and you won't be able to edit the translations.Locked: This is a locked state where no translation operations can be performed, and your users won't be able to see this language.For more precise translation results and the ability to refine and edit the translations, we recommend choosing the Advanced translation type. If you only require machine translation without the need for editing, then use the Basic type.
How to enable RTL language?
You can enable a Right-to-left layout for added RTL languages. Once the feature is enabled, the layout is flipped when the site is in an RTL language.This option only show for the languages that are written and read from right to left, top to bottom. Such as Arabic, Hebrew and etc.Please noted that the theme actually supports the feature. If you notice a layout error after enabling the feature, the reason could be the theme doesn't support RTL layout well. We suggest contacting the theme developer for more details.Not satisfied with this page? please contact us for more customizations!
How can I find my newly added content on the app?
When your Shopify store original content have updates, only "Products" and "Collections" will be automatically sync. For other content, free plan users need to sync manually, while paid users will have an automatic sync from 2 to 3 AM daily. The app will not sync some type of resources in real-time. You can also sync immediately by clicking the “Sync” button.
How to fix unreadable code in exported CSV file?
When opening any file, Microsoft Excel is trying to find the proper encoding automatically. However, CSV files usually have no such information as they are just plain text. Therefore you need to help Excel choose the correct encoding to open the CSV file. To view the hidden characters, modify your settings in Microsoft Excel:Export the translation from Etranslate.Open the saved file in Microsoft Excel.Click the Data tab.Click From Text.Select your translation export file.Select Delimited, then make the following changes:Start Import at Row "1" File Origin: "65001: Unicode (UTF-8)"Click Next.In 'Delimiters', select Comma.Click Finish.☞  For more detailsCan not work? 2 further solutions are below.**Use Excel 2019 to edit the CSV file.If you are using an older version, kindly change the default editing language to the target one.  ☞ GuideNot satisfied with this page? please contact us for more customizations!
What if links on my page point to wrong language?
If links on your translated page should redirect the user back to the default language, then the reason could be that the theme or an app is using hardcoded not-localized urls in its code. Therefore, you can contact with relevant theme developer or app developer for help.The following article explains how links & URLs should be defined in the templates in order that they work with multiple languages 👇:https://help.shopify.com/en/api/guides/multi-language#developing-themes-that-support-multiple-languagesAll available links of the routes object 👇 :https://help.shopify.com/en/themes/liquid/objects/routesNot satisfied with this page? please contact us for more customizations!