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FAQ
FAQ
How to enable RTL language?
You can enable a Right-to-left layout for added RTL languages. Once the feature is enabled, the layout is flipped when the site is in an RTL language.This option only shows for the languages that are written and read from right to left, top to bottom. Such as Arabic, Hebrew and etc.Please note that the theme actually supports the feature. If you notice a layout error after enabling the feature, the reason could be that the theme doesn't support RTL layout well. We suggest contacting the theme developer for more details.Not satisfied with this page? please contact us for more customizations!
How to Resolve the “Translation keys in theme have reached the limit.” Warning
If you see the message “Translation keys in theme have reached the limit.” in your Shopify store, it means that the number of translation keys in your language file (e.g., en.default.json) has reached Shopify’s hard limit.⚠️ What is the Translation Key?Every theme comes with its own translatable resources. Some come with the theme by default and are stored in the theme locale files like en.default.json, fr.json, de.json, etc. Others are created when you add content through: Your theme CustomizerThrough a Third-party page builder app (Like "Ecomposer" for example) Creating a lot of page templates in Shopify (or page builder apps), floods your theme with translation keys and you might get this error when you start translating the given pages. Shopify sets a limit of: A maximum of 3,400 translation keys per locale file. Once this limit is reached, no new translation entries can be added. This may cause some content to fail to display or translate properly. You can learn more from Shopify’s official documentationShopify has stated that this limit is in place for "performance reasons", although they have not placed the same limit for the primary language. (only for the secondary languages) ✅ How to Fix It? To fix this issue, you need to audit and clean up your language files. Follow these steps: Locate the Locale File Go to your current theme’s language folder and find files such as:locales/en.default.jsonlocales/fr.default.json, etc. Identify Unnecessary Keys Carefully check all translation keys and look out for:Keys left behind by uninstalled appsOutdated theme sections no longer in useDuplicate or unused keysRemove Unused Keys Delete translation keys that are no longer referenced in the current theme code. ⚠️ We recommend backing up the locale file before making any changes to avoid accidentally removing important content. Here are some real-life examples from other Shopify users facing similar issues: https://community.shopify.dev/t/limitations-for-the-theme-settings-locale/12758 If you’re not familiar with editing locale files or are concerned about removing the wrong keys, it's a good idea to reach out to your theme developer or Shopify support.
How can I find my newly added content on the app?
When your Shopify store original content have updates, only "Products" and "Collections" will be automatically sync. For other content, free plan users need to sync manually, while paid users will have an automatic sync from 2 to 3 AM daily. The app will not sync some type of resources in real-time. You can also sync immediately by clicking the “Sync” button.
How to fix unreadable code in exported CSV file?
When opening any file, Microsoft Excel is trying to find the proper encoding automatically. However, CSV files usually have no such information as they are just plain text. Therefore you need to help Excel choose the correct encoding to open the CSV file. To view the hidden characters, modify your settings in Microsoft Excel:Export the translation from Etranslate.Open the saved file in Microsoft Excel.Click the Data tab.Click From Text.Select your translation export file.Select Delimited, then make the following changes:Start Import at Row "1" File Origin: "65001: Unicode (UTF-8)"Click Next.In 'Delimiters', select Comma.Click Finish.☞  For more detailsCan not work? 2 further solutions are below.**Use Excel 2019 to edit the CSV file.If you are using an older version, kindly change the default editing language to the target one.  ☞ GuideNot satisfied with this page? please contact us for more customizations!
What if links on my page point to wrong language?
If links on your translated page should redirect the user back to the default language, then the reason could be that the theme or an app is using hardcoded not-localized urls in its code. Therefore, you can contact with relevant theme developer or app developer for help.The following article explains how links & URLs should be defined in the templates in order that they work with multiple languages 👇:https://help.shopify.com/en/api/guides/multi-language#developing-themes-that-support-multiple-languagesAll available links of the routes object 👇 :https://help.shopify.com/en/themes/liquid/objects/routesNot satisfied with this page? please contact us for more customizations!